Shipping Policy
We dispatch from New York, NY to United States addresses. This page covers what you pay, when it goes, how long it takes and what happens if it does not turn up.
- 01What delivery costs
- 02How long it takes
- 03Where we can deliver
- 04How orders are packed
- 05Getting the address right
- 06What a business day means here
- 07If a parcel goes missing
- 08Questions about a delivery
What delivery costs
Standard shipping is $7.95 per order. The free-shipping threshold is $45, measured on the item subtotal, and it is applied at checkout automatically.
How long it takes
We aim to have every order out of the building within 1 business day. Transit with UPS Ground and USPS Ground Advantage then takes 2–6 business days. Estimates are working days and exclude holidays.
Where we can deliver
Shipping is restricted to the United States. We are unable to deliver overseas or to consolidation addresses that re-ship internationally.
How orders are packed
Parcels are packed in cardboard with paper fill. Pieces that could scratch or dent each other are separated inside the carton rather than left to settle.
Getting the address right
Please double-check the address, including any unit or suite number. After dispatch the carrier controls redelivery; before dispatch, sales@lastmilegear.shop can amend it for nothing.
What a business day means here
Working days only. A weekend or holiday order is picked up at the start of the next business day, not the same evening.
If a parcel goes missing
Where a parcel is late beyond the stated window or shows a false delivery scan, contact sales@lastmilegear.shop. We pursue the claim and cover the outcome.
Questions about a delivery
Email sales@lastmilegear.shop or call +1 (917) 261-5031 during Monday–Sunday 11:00 AM–6:00 PM (ET).