Customer policy

Payment Policy

Everything about paying for an order is on this page: methods, currency, timing and the process for resolving a payment problem.

01

Methods we accept

Checkout accepts Visa, Mastercard, American Express, Apple Pay and Google Pay, Klarna, Afterpay and Cash on Delivery (COD). The list shown on the checkout page is the authoritative one. Anything else — crypto, wire, gift cards issued by other shops — is outside what we can accept.

02

Currency and tax

Pricing is in USD. Any sales tax due is added at the checkout step, and the total presented there is what is taken.

03

When the money moves

We authorise prepaid orders when they are placed and charge them when they ship. Cash-on-delivery orders involve no charge from us at any point.

04

Keeping payment data safe

Pages are encrypted and card data is not stored on our servers at any stage. The provider handles and secures it.

05

Declined and duplicated charges

No money is taken on a declined payment. If two identical charges appear, contact sales@lastmilegear.shop and we will refund one immediately after checking.

06

Paying at the door

When paying at the door, you pay the confirmed total. There is no premium for using cash on delivery.

07

Receipts and invoices

Each order produces an itemised email receipt. Duplicates and business-addressed copies come from sales@lastmilegear.shop.