Returns and Refunds
Items can be returned within 30 days of arriving. Below: the condition we need them in, how to raise it, and when you get your money back.
Condition we can accept
Products need to return unused and intact, with the original packaging and every included item. Partial returns are refunded proportionally.
How to start a return
Email sales@lastmilegear.shop with the order number to open a return. You will have an authorisation and a return address within one business day. Please hold the parcel until then.
Who pays the return postage
The cost of returning an unwanted item sits with the customer. Where the return is caused by a fault or an error of ours, we refund the postage too.
When the refund arrives
We process refunds 3–5 business days after the returned item reaches us and clears the condition check. The money returns to the original payment method.
What we cannot take back
We decline returns on used goods, goods without original packaging, and anything raised more than 30 days after delivery. Nothing is made to order.
Faulty or damaged on arrival
Transit damage and manufacturing faults are dealt with outside this window. Photograph the item and the box, email sales@lastmilegear.shop, and we handle the rest.
Exchanges
We treat a swap as two separate transactions. It is faster than an exchange because nothing waits on the return being received.
Damaged or incorrect items
If an item arrives broken or is not what the order said, photograph it and email sales@lastmilegear.shop within the 30-day window. We cover the return postage and replace or refund the item, whichever you prefer.